Systems Thinking in Museums

Yuha Jung, PhD, is an assistant professor of arts administration at the University of Kentucky. She holds an MA in museum studies from Syracuse University, MPA from the University of Georgia, and PhD in art education from the Pennsylvania State University with an emphasis on museum education and management. Her current research interests center around the incorporation of systems theory and organizational studies in arts and museum management and education. She has published numerous papers in the areas of culture diversity, engaging diverse audiences, systems theory, organizational culture, and informal learning in arts and cultural institutions. Ann Rowson Love, PhD, is the coordinating faculty member for the museum education and visitor-centered exhibitions program in the Department of Art Education at Florida State University. She is also faculty liaison to the John and Mable Ringling Museum of Art. Love has been a museum educator, curator, and administrator for over twenty-five years. She presents and publishes widely on curatorial collaboration, visitor studies, and art museum interpretation. Love is co-editor of Visitor-Centered Exhibitions and Edu-Curation in Art Museums also published by Rowman & Littlefield.

Foreword Marsha L. Semmel
Section 1: About Systems Thinking in Museums
Section 1 Introduction
1.Systems Thinking and Museum Ecosystem
Yuha Jung and Ann Rowson Love
2.Mapping the Museum Universe: A Systems Approach
Neville K. Vakharia
Section 2: Systems Thinking and Museum Functions
Section 2 Introduction
3.Dr. Seuss, Systems, and Digital Strategies: Making Sense of Systems Theory as an Emerging Museum Professional
Victoria Eudy
4.Paradigms, Visitor-Centered Museum Practices and Systems Thinking
Pat Villeneuve and Juyeon Song
Section 2 Take Action
Section 3: Systems Thinking in Management and Leadership
Section 3 Introduction
5.Intentional Practice: A Way of Thinking, a Way of Working
Randi Korn
6.Leadership in the Networked Museum: Systems Thinking at Museums Victoria
Patrick Greene, Paul Bowers, and Kathy Fox
Section 3 Take Action
Section 4: Systems Thinking in Personnel Management
Section 4 Introduction
7.Enterprise Risk Management and Talent Management as Vehicles for a Sustainable Museum
Amy Gilman and Lynn Miller
8.Planning for Cultural Relevance: A Systems Workshop at the Georgia O’Keeffe Museum
Douglas Worts
Section 4 Take Action
Section 5: Systems Thinking in Exhibitions and Programs
Section 5 Introduction
9.Managing Exhibit Development in a Fluid Environment
Caroline Angel Burke and Monica Parker-James
10.We Built an Island
Deborah Randolph and Cora Fisher
Section 5 Take Action
Section 6: Systems Thinking in External Communications
Section 6 Introduction
11.Behind Closed Doors: The Uses of Social Media in Museum Transformation and Development Projects
Jonathan Paquette and Robin Nelson
12.The Evaluation of Public Goods: Systems Thinking in the Case of Circuito Liberdade
Ana Flávia Machado, Diomira M. C. P. Faria, Sibelle C. Diniz, Bárbara F. Paglioto, Rodrigo C. Michel, and Gabriel Vaz de Melo
Section 6 Take Action
Section 7: Systems Thinking in Community Engagement
Section 7 Introduction
13.The Museum as a Catalyst of Social Development: Best Practices to Engage the Community
Guido Ferilli, Sendy Ghirardi, and Pier Luigi Sacco
14.Systems Thinking for Visitor-Centered, Community-Engaged Interpretive Planning
Swarupa Anila, Amy Hamilton Foley, and Nii Quarcoopome
Section 7 Take Action

Section 8: Systems Thinking in Fundraising and Financial Sustainability
Section 8 Introduction
15.The Application of Systems Thinking and Museum Sustainability
Susan Mann
16.Sustainable Fundraising in the 21st Century: Behind the Scenes of the Global Guggenheim Success
Natalia Grincheva
Section 8 Take Action
Section 9: Systems Thinking in Physical Spaces
Section 9 Introduction
17.A Third Eye or a Third Space? Systems Thinking and Rethinking Physical Museum Spaces
Ann Rowson Love and Morgan Szymanski
18.Participative Design Processes for Museums
Tom Duncan
Section 9 Take Action
Section 10: Becoming a Learning Museum through Systems Thinking
Section 10 Introduction
19.Using Systems Thinking in Teaching Museum Studies
K. F. Latham and John E. Simmons
20.Toward a Learning Museum and Systems Intelligence
Yuha Jung